In keeping aligned with the Ministry of Health’s COVID lockdown directive, and for the health and wellness of our clients and employees, effective December 26th, 2020, all clinics will be closed to walk-in traffic until further notice. We are still open for business and are ready to service your CPAP needs remotely. We will also remain open for curbside pick-up and will offer free shipping on all orders. Click here for a list of locations.
Frequently asked questions
1. What do I do if I already had an appointment scheduled?
Any client with a pre-scheduled appointment will be contacted by one of our staff regarding an alternative appointment type. Appointments are still being conducted remotely through alternate means: by telephone, by email or by video conference.
2. Can I still start CPAP therapy without visiting a clinic?
YES! We continue to operate remotely to conduct appointments over the phone, including appointments for set-ups, trials and replacements.
3. How can I get CPAP equipment and supplies?
During this time, we are offering free shipping of equipment and masks. We are also offering curbside equipment pick-up at most of our locations. Please call in advance to arrange a pick-up time or to place orders.
4. How do I pay for the equipment and supplies I purchase?
Contact your clinic to arrange payment by credit card or e-transfer, and we will courier your equipment and/or mask(s) directly to your address. We will also help with managing your insurance payments as applicable.
5. What should I do if my equipment is not working properly?
If your equipment requires servicing, contact a clinic near you and we will arrange to troubleshoot the problem remotely. If this fails, we will arrange a date and time for drop off.
6. What should I do if I need to speak with a respiratory therapist regarding a CPAP or payment?
Call your local clinic and we will do our best to provide answers to all of your questions.